Frequently Asked Questions

Below is a list of Frequently Asked Questions. We hope these answers solve any questions you may have about Safeway Van Lines. If you can not find your answer here, please contact us directly with your question.

Q: Do you ship out of state?
A: Yes, we do.

Q: Could you give me a price quote right now over the phone or online?
A: Yes. If you tell me the items you would like to ship out of state and the zip code you will ship to, I could give you the approximate weight of your shipment along with a telephone estimate.

Q: How quickly will my move be, and is it guaranteed?
A: It will take 3-5 days on average, depending on the season and the time of move, or if you live on the East Coast. If you wish to receive a guaranteed moving date, please contact one of our representatives.

Q: When do I have to pay? What method of payment do you take?
A: You pay 50% at the time of pick up, by cash, cashier check, personal check, money order, or credit card. We take the other 50% at the time of delivery, by cash, cashier check, or money order. If you wish to pay by credit card or personal check, you must pay the full delivery cost at the time of pickup.

Q: Do you do Packing?
A: Yes. We offer full on site packing of all items at the time of pick up. We also make full custom wood crates when needed.

Q: Do you have insurance?
A: Customers automatically receive standard valuation coverage of 60 cents per pound per article at no cost. Full replacement value insurance is available from "Baker" insurance company.

Q: How long will it take for our items to arrive at their destination?
A: It will take approximately 3-5 days on the East Coast and Florida, 8- 10 days on the West Coast. Europe: 14-20 days. Asia: 20-25 days.

Q: How will we know when our belongings will be delivered?
A: At the time of pick up, we give our customer an 800 number as well as a tracking number assigned to their shipment. Approximately one day before the anticipated delivery somebody will call to make an appointment for delivery.

Q: Could you do a full container over seas?
A: Yes, we can drop off a container at the storage location and then you can load the container yourself. Or, we can load the container and bring it to the port for you.

Q: How will we recognize your company?
A: Our trucks have our Logo; our men have on company tee shirts and carry cell phones for easy contact.

Q: Are our items insured if we do our own packing?
A: Yes, only for loss. They are not insured for damage. For high value breakable items we offer full on site packing or crating (when needed).

Q: Will the men, who do the pick up from our storage room, take the same truck that will be driving our items out of town?
A: No. We will do the pick up at the storage room bring your items back to our warehouse and prepare it for the trailer. The next business day the trailer will pick up from our warehouse.

Q: When do I make an appointment for your company to pick up at our storage room? Do I have to be there in person?
A: No, you can authorize another person, or give us a letter of authorization and the key. We could then pack up and load your items. You could mail us a check or call with your credit card over the phone for payment.

Q: Could you ship our items from California to our storage room here in Maryland?
A: Yes, We can ship from any city to Maryland to your storage room.

Q: If I have items somewhere outside the country, can you ship them to me in New York City?
A: No, you have to contact a shipping company in the country of origin.

Q: If I have my international delivery cleared and waiting at one of the airports, can you then pick up and deliver to my storage locations?
A: No, Safeway Van Line can not.